Royal Mail and Couriers
Almost all of our packages are sent using Royal Mail's First Class service. Parcels that can't be sent this way will normally be sent through the courier DHL (Royal Mail Standard Parcels to the Highlands and Islands). We aim to deliver orders within three working days.

Delivery fees and time scales
All orders unless otherwise specified are subject to a delivery and packaging fee of £1.75. Orders are normally dispatched within one working day. If an item is out of stock you will be informed during the checkout process. We receive stock from our suppliers on a regular basis and most items will be available in less than two weeks. We will contact you to discuss any other delays to your order.
If you add special instructions to your order indicating that you would like the delivery to be left outside your property - this is at your own risk.
Please contact us prior to order if you, live outside the UK, require an urgent delivery or require a delayed delivery date.

10% Discount for Local (Milton Keynes) Delivery
We offer a 10% discount of the items in your basket for deliver to certain Milton Keynes postcodes please click here for full details.

Cancellations
We reserve the right to cancel any order and refund your money.
In line with the distance selling regulations, you may cancel an order within 7 days of receiving the goods. If you wish to cancel an order after we have dispatched the goods, you must also return the goods to us.

Returns
Please contact us within 7 days of receiving your item should you wish to return it.
Items should be unused and in as new resalable condition.
You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery.

Faulty or damaged items
If you receive a faulty or damaged item you can return it to us for an exchange or a refund.
If you request a refund for a faulty item we will reimburse you for the full cost of the item.
Please contact us before returning an item.
Please return items within 14 days to: Save the Birds, 7 Shilling Close, Pennyland, Milton Keynes, MK15 8AE.
Please allow up to 14 working days from the day that you return your order for us to process your exchange or refund.

We reuse packaging material
Please don't be offended if your order is not packaged in brand new packing material. We feel strongly about reusing packaging where it is appropriate to do so.

Delivery to an alternate address
We reserve the right to deliver items only to your billing or credit/debit card address.

We cannot be held responsible for any delay or damage caused by any third parties.